FAQs


Pennache in Calgary, Alberta, answers the “What’s for dinner” question by providing you with personalized meals that are wholesome, healthy, and most importantly, ready when you need them. From planning to delivery, we make sure everything is convenient for you.

What's for dinner?
What’s for dinner?

What is a Personal Chef?

A Personal Chef plans, shops and prepares all of your weeknight meals customized to your specific tastes and dietary preferences. Eliminating the need to do grocery shopping, the time to plan and prepare a delicious, healthy meal and clean up afterwards, the service means that you will have time to do the things that are most important to you.

What are the benefits of a Personal Chef?

Customized meals
One of the main benefits of having a personal chef service is that we customize your meals to your specific needs. If you or a family member has a sensitivity, allergy or a dislike for certain ingredients we ensure that those ingredients are never included in the preparation of your meals. If you are trying to include more whole grains in your diet, want to cut fat or you're counting calories, we can help you achieve those goals. We will help you with your menu planning, but you make the choices, from hundreds of selections. You can try new meals each time you have a service, or like many clients choose your favorite meals as often as you wish.

Time
Between busy work schedules for parents, and after-school activities for children there is rarely enough time to get a healthy, balanced meal ready. With the mounting evidence showing the substantial benefits for families that eat together, a personal chef can help to make that happen. Our goal is to bring families back to the dinner table.

Fresh Ingredients
Your meals will be made with the freshest ingredients available.

Organic
At our clients' request, Pennache is committed to using organic or natural products whenever they are available. Buying organic improves our health, supports organic farmers and contributes to the health of the world by enabling more land to become pesticide-free.

Who needs a Personal Chef?
A Personal Chef is the solution if you are:
• looking to compliment an active lifestyle with healthy meals;
• a new or expectant mother who needs help coping with the demands of family and/or professional life;
• someone that likes to eat well, but does not have the time, skill or inclination to prepare healthy meals;
• trying to reduce the number of meals that you consume with artificial flavours, additives or preservatives;
• trying to spend less on dining out, takeout and ready-made frozen meals; or
• interested in making dinner time a family gathering, in the comfort of your own home.

How often will I need the service?

The frequency of your service will depend upon your needs. We will cook enough meals for ten (10) days. If you eat the meals on weekends or for lunch, you may require the service more frequently than every two (2) weeks. We advise that you finish all of the meals prior to another delivery for two reasons - first, the meals will start to lose their quality (i.e. freezer burn) if they are not consumed within a month and second, we will need to collect the clean containers when we deliver your next service. Some clients have the service as frequently as every two (2) weeks, others once a month and some once or twice a year, when life is just a bit more busy.

What is included in the service?
The service includes menu planning assistance, groceries, and five (5) customized entrées with some side dishes. For most clients this will be enough weeknight meals for a two-week period. All meals will be packaged and labeled with appropriate reheating instructions.

Where do you shop for groceries?
We shop at major supermarkets, specialty shops, fresh meat and seafood markets, and health food stores. If you prefer we shop at a specific store for your order, please let us know in advance (additional charges may apply).

Where will the food be prepared?
Pennache chefs prepare all of your meals in a certified kitchen. Your meals are then delivered to your home on a specified delivery day.

When can I start my Personal Chef Service?
The first step is to set up a time for a complimentary in-home consultation to complete a Food Questionnaire that details all of your food habits, allergies, sensitivities and dislikes. This information will assist us in ensuring that your meals only contain ingredients that you enjoy. We usually require at least two (2) weeks’ notice to schedule a meal delivery but more immediate needs may be accommodated if there is availability.

What methods of payment do you accept?
We accept personal cheques, cash, Visa™, and MasterCard™.

How are my entrée’s stored?
Fresh entrée selections should be consumed on the day of delivery and Refrigerated entrée selections should be consumed within 2-3 days of being delivered. We usually suggest that clients select one of these types of meals.

Freezer entrée selections should be consumed within 2-4 weeks of delivery. While meals will not perish after a month, freezer burn will diminish the quality of the food. We prefer to use glass and ceramic dishes for your meals with sealable lids to ensure quality and also so that meals can be reheated easily in either the microwave or the oven. If clients have chosen one (1) fresh/refrigerated meal, they will choose four (4) freezer selections. If a fresh/refrigerated meal does not work with your schedule on the agreed upon delivery date, five (5) freezer selections can be made.

If you let us know your schedule, we can prepare the right kinds of meals at the right time.

How do I select my entrée’s?
Clients usually email or call us with their menu selections the week prior to their approved delivery date. Once we know which meals you would like to have we will be able to suggest some appropriate side dishes.

What kinds of containers are required?
For our regular customers we prefer to use reusable glass or ceramic dishes so that meals can be easily defrosted and reheated in either the oven or the microwave. We request a deposit for the dishes and are happy to refund that deposit if all dishes are returned in good condition if the service is discontinued.
We use plastic or foil containers for customers who are interested in having the service less frequently.

How affordable is the service?
The price of your Pennache meals will vary depending on several factors, such as the number of meals you require, your meal preferences, special diet considerations and the number of portions you require. Please refer to our Services section for more specific details on the price of our service.
When you consider the costs associated with restaurant dining, ordering takeout, or purchasing prepared meals from the supermarket or the time that you spend grocery shopping, cooking and cleaning up after a meal, a Personal Chef Service is affordable and cost-effective.

 

Examples of costs based on meals for TWO people for TWO weeks:
101055280
Contact us now in Calgary, Alberta, to connect with a highly skilled personal chef.